Last updated: 12 November 2025

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1. Scope

This policy applies to all digital products sold or delivered by AssistUp (including downloads, templates, toolkits, online courses, and other non-tangible goods).

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2. All Sales Final (with Fair Exceptions)

Because our products are digital and available immediately after purchase, all sales are final once access is granted or the download begins.

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We will, however, offer a refund or replacement if:

• You accidentally made a duplicate purchase of the same product;

• A technical issue on our side prevents access or download and cannot be resolved within a reasonable time; or

• The product is materially misdescribed.

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Refunds are not available for:

• Change of mind or wrong expectation;

• Inability to use the product due to system or third-party limitations; or

• Failure to review product details before purchase.

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3. Requesting Help or a Refund

Email support@assistup.example within 7 days of purchase. Include:

• Order number and product name

• Proof of purchase (email or receipt)

• Description of the issue (and screenshots if relevant)

If approved, refunds will be issued to the original payment method within 5–10 business days.

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4. UK / EU Information (Digital Content)

Under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, customers normally have a 14-day right to cancel digital purchases.
However, by requesting immediate access or download, you waive this right once the download or streaming starts.

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At checkout, we display:

“I request immediate access to this digital content and acknowledge that I lose my 14-day right to cancel once access or download begins.”

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If a digital product is faulty or not as described, you may request repair, replacement, or refund in line with UK/EU law.

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5. U.S. Customers

There are no mandatory digital-refund laws in most U.S. states. AssistUp’s policy of “all sales final” (with the exceptions listed above) applies across all U.S. purchases.

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We comply with all applicable state and federal laws. If you have an issue, please contact us first so we can resolve it before pursuing a payment dispute.

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Contact

Email: donna@assistup.uk